Buick Leads In National Customer Service Index Study

378046_299892470038888_1645320118_nWell, Buick has done it for a second consecutive year. It has been released that Buick ranks at the top in customer service and dealer satisfaction. Of course, we’re not really surprised. Check out the Press Release.

DETROIT – According to the customers surveyed in the J.D. Power 2015 U.S. Customer Service Index (CSI), Buick ranks tops among 20 mass-market brands for the second consecutive year in dealer service satisfaction.

The study measures service satisfaction among owners and lessees of 1- to 5-year-old vehicles in the United States. The CSI focuses on five service areas, with service quality most heavily weighted, and followed by service initiation, service advisor, service facility and vehicle pick-up.

“Superior reliability, quality and customer service is core to every model we bring to market,” said Duncan Aldred, vice president of Buick. “Leading the market in service satisfaction demonstrates that we and our dealers continue to deliver on that commitment.”

Buick is an international modern luxury brand offering vehicles with sculpted designs, luxurious interiors and thoughtful personal technologies, along with responsive-yet-efficient performance. Buick is attracting new customers with its portfolio of award-winning luxury models in North America and China. Learn more about Buick cars and crossovers at www.buick.com, on Twitter @buick, on Instragram, on Pinterest or at www.facebook.com/buick

Come and see what all the excitement is about at Freeman Grapevine. Judge our service for yourself and let us know what you think. We really do value our customer’s opinions. If you’ve already shopped here, well, you already know how well we treat our customers.