Category Archives: GMC

Automakers with the highest customer satisfaction rankings

Buick, GMC

The American Customer Satisfaction Index reports that overall satisfaction scores for automakers stayed constant between 2020 and 2021. That’s good news, but a look at the past five years suggests that customer satisfaction in new vehicles isn’t as high as it once was. Back in 2017, the average score was 82 on a 100-point scale; for 2021 the average sits at 78.

Let’s get to the numbers, broken out by mainstream brands and luxury brands:

American Customer Satisfaction Index: Mass-market nameplates

  1. Honda (82)
  2. Subaru (81)
  3. Ram (80)
  4. Hyundai (79)
  5. Mazda (79)
  6. Toyota (79)
  7. Dodge (78)
  8. Ford (78)
  9. GMC (78)
  10. Nissan (78)
  11. Buick (77)
  12. Kia (77)
  13. Volkswagen (77)
  14. Chevrolet (76)
  15. Jeep (76)
  16. Mitsubishi (71)
  17. Chrysler (70)

American Customer Satisfaction Index: Luxury nameplates

  1. BMW (81)
  2. Lexus (81)
  3. Audi (80)
  4. Tesla (80)
  5. Mercedes-Benz (78)
  6. Cadillac (77)
  7. Volvo (77)
  8. Acura (76)
  9. Lincoln (76)
  10. Infiniti (75)

With an overall score of 82 (up 4% over last year), Honda leads all automakers regardless of what segment they compete in. Subaru, BMW (up 4%) and Lexus (down 1%) all tied with a score of 81, followed by Ram (which had the highest score last year), Audi and Tesla at 80. The lowest score of all came from the Chrysler brand all the way down at 70 (down 4%) and just below Mitsubishi’s score of 71 (down a disastrous 8% compared to last year). On the luxury front, Infiniti’s score of 75 is just below the 76s of Acura and Lincoln.

“Over the last few years, luxury automakers’ satisfaction lead over mass-market manufacturers has been slowly eroding. That gap is now almost nonexistent,” David VanAmburg, managing director at ACSI, said in a statement. “In terms of style points and cool factor, luxury vehicles may still have the edge, but if you remove all the bells and whistles, the two are more similar than not.”

Not surprisingly, vehicle owners who received a recall notification in 2021 reported a lower satisfaction score (76) than those who went recall free (80). European brands had the highest average scores at 79, followed by Japanese and Korean brands at 78 and American brands at 77.

Breaking the numbers down further, mass-market-brand owners gave the highest scores in categories like Safety, Dependability, Driving Performance, Exterior, Comfort and Interior while scoring the Warranty, Gas Mileage and Technology categories poorly. On the luxury side, owners were most satisfied with Comfort, Interior, Safety Driving Performance and Exterior. The category that scored the worst was Gas Mileage. 

The ACSI scores were calculated based on interviews with 4,888 customers who were chosen at random. 

Looking for more information on customer satisfaction scores? Check out these automaker rankings from Consumer Reports.

2022 GMC Sierra Denali Ultimate vs. 2022 Ram 1500 Limited Longhorn vs. Ford F-150 Limited | Luxury truck interior face-off

GMC, Uncategorized

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Cars with the most reckless drivers are full of surprises

GMC, Uncategorized

Insurify is a site for comparing auto insurance quotes. Because insurance shoppers need to submit information like the vehicles they’re driving and the infractions they’ve compiled while driving those vehicles, Insurify has quite the database of correlations tying certain models to a habit of breaking certain laws. When the site’s data analysts decided to compile a list of the top ten models for reckless driving citations in the decade from 2010 to 2019, the ranking contained a few wild entries. The Dodge Challenger making the countdown will surprise precisely zero people. But the Saturn L200?

First, a definition: USLegal.com defines reckless driving as “driving with a willful or wanton disregard for safety. It is the operation of an automobile under such circumstances and in such a manner as to show a willful or reckless disregard of consequences.” So this list is a caution about particular drivers more than the cars. For a baseline, according to Insurify data, for any random model, 15 out of 10,000 people who drive that model have picked up one citation for reckless driving.

Back to that Challenger, then. No shocker for being here, but it’s actually number 10, with 44 out of 10,000 Challenger drivers nabbed for a willful disregard of consequences on the road. That’s better than the first surprise entry, the Saturn L200, a sedan only on sale for six years, with the least horsepower on the list, and out of production since 2005. The data set put drivers of GM’s extraterrestrial sedan at 45 reckless pilots per 10,000 drivers.

There are two pickups on the list, the only modern one being the Ram 1500 at eighth, with a rate of 46 in 10,000. Somehow, drivers of the third-best-selling pickup in the U.S. outrun the overwhelming numerical superiority of the best-selling vehicle in the States, the Ford F-150. The other pickup is the Chevrolet K1500 at number five, with a rate of 56 in 10,000. This is not only the oldest vehicle on the list, it went out of production in 2002, before any other vehicle on the list. Between the trucks, the Volkswagen CC slotted in at seven with 47 in 10,000 reckless driving chits, the Cadillac ATS slipped into sixth with 48 in 10,000. 

The top four is a bag of unexpected. The Nissan 370Z is the first hardcore sports car on the list at number four, with 61 in 10,000 Z drivers flaunting their Fairladys in the face of Johnny Law. And we mean that, Insurify saying 370Z drivers are in the top 25 for both speeding and hit-and-run violations. The only SUV on the list is the Isuzu Rodeo drivers, out of production since 2004, and it betters the 370Z by coming in at number three, with a rate of 62 in 10,000. The second hardcore sports car comes in at runner up, 67 out of 10,000 Hyundai Genesis Coupe drivers going a little too fast or a little too furious. As with their Z brethren, they picked up side-dish raspberries for having the 23rd-highest at-fault accident rate, the 18th-highest rate of DUIs, and rank fourth for the greatest number of speeding tickets. 

The winner? Or loser, as it might be? The Mazda Miata. Not exactly a hardcore sports car (though certainly a sports car nonetheless), but a hot ticket for tuning and autocrossing, Miata handily owned the number one spot at 73 drivers in 10,000. Even though a great many enthusiasts say you have to drive a Miata before you die, they probably don’t mean drive it like that.

Here’s a recap of the full top 10:

  1. Mazda MX-5 Miata
  2. Hyundai Genesis Coupe
  3. Isuzu Rodeo
  4. Nissan 370Z
  5. Cadillac ATS
  6. Volkswagen CC
  7. Ram 1500
  8. Chevrolet K1500
  9. Saturn L200
  10. Dodge Challenger

Related video:

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